Workforce Training & Continuing Education

Job Outlook for Administrative Professionals

• The Bureau of Labor Statistics (BLS) reports that the median annual wage for administrative assistants is over $39,000. 
• According to PayScale.com, holders of the Microsoft certification earn an average of $54,000 per year.

Course Objectives

• Prepare to take the Certified Administrative Professional (CAP) 
• Master the CAP body of knowledge
• Understand administrative fundamentals including financial responsibilities and project management

• Prepare for the Microsoft Office Master Certification exams for Word, Excel, PowerPoint and Outlook
• Gain the highest level of proficiency in the Microsoft Office 2019 suite
• Understand how Microsoft programs fit into today’s office and how to best use them

Prerequisites and Requirements

There are no educational prerequisites for this course. 

Curriculum

Certified Administrative Professional

ORGANIZATIONAL COMMUNICATION (PART 1)
Communication essentials; interacting with stakeholders and teams
ORGANIZATIONAL COMMUNICATION (PART 2)
Organizational structure and systems; networking, interpersonal interactions and public speaking
BUSINESS WRITING AND DOCUMENT PRODUCTION
Business writing; publishing web documents, hard-copy documents, and meeting minutes
TECHNOLOGY AND INFORMATION DISTRIBUTION
Researching, gathering, compiling, and analyzing data and information; networks for information distribution and maintaining, backing-up, and storing data
OFFICE AND RECORDS MANAGEMENT
The basics of creating functioning and productive workspaces; obtaining and managing resources for your office and working in a virtual office
EVENT AND PROJECT MANAGEMENT
Event and travel management: coordinating virtual meetings; project management, time management and negotiations
HUMAN RESOURCES
Human resources functions, duties, and processes; employee files, records and training
FINANCIAL FUNCTIONS
Organizational finance: budgeting, financial statements, and financial transactions; banking process and the bank statement reconciliation process
WORKPLACE BEHAVIORS
Goal setting and creativity; problem solving, decision making and time management
BECOMING AN ADMINISTRATIVE ASSISTANT AND ADVANCING YOUR CAREER
Job duties, responsibilities and personal characteristics of administrative assistants

Microsoft Office Master 2019

INTRODUCTION
Learn about best communication practices, expectations and how to make yourself a viable asset to any team.
EXCEL
Understand how to work within Microsoft Excel. Enter data and create worksheets, cover advanced topics like using formulas, visualizing data and how to collaborate with other Excel users.
WORD
Create and edit Word documents. Learn to use tables, images, illustrations, and change page layout. Additionally, you'll cover how to review and collaborate on documents, manage mailings and protect documents.
POWERPOINT
Develop PowerPoint presentations from start to finish. Understand how to format your presentations, and include advanced elements like effects, illustrations and tables.
OUTLOOK
Master Microsoft Outlook by learning to work with messages, organize contacts, manage an inbox and work across multiple email accounts.